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CUSTOMER CARE CENTER (FAQ)

Common Questions

Placing an Order

Using your account

Contact Us

9am to 11pm ET, Monday through Friday
Phone: 877-625-6304
Email: service@shopmlbphotos.com

About Your Orders

Shipping Information

Privacy and Security

Other


Where is my order?

You can check the status of your order online 24 hours a day, 7 days a week by going to Access Your Account. From here you can click Log into account and by entering your email address and password, you can access My Orders. If you do not have an account, you may click My Orders from the Account Center and enter either your order number or email address with your billing zip code.

The My Orders screen shows you every order you have placed with MLB.com Photo Store and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped.

Orders will be confirmed via email.

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Is the item that I want to purchase currently in stock?

If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock.

This information listed on our online catalog is the most up to date information that we have in regards to an item's in-stock availability.

Due to the very large selection of products that we carry it is impossible to guarantee 100% availability of all the merchandise that we sell. If an item that you've ordered is out of stock or backordered you will be notified by phone or email promptly.

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If I place an order, how quickly will it arrive?

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling

Handling time is the time needed to print and package your item for pick up by the carrier (i.e. USPS or UPS). A longer handling time generally indicates that an item will need to be manufactured prior to delivery. All items carry a 2-7 day handling time. Normally loose photos have a shorter handling time than a framed item. Listed handling time is an approximation and not a guarantee. Shipping times may be longer or shorter depending on order volume.

Shipping

UPS and USPS do all of our shipping, using the fastest and most affordable option available. For next day delivery, please contact us to see if we may be able to rush the handling time. Please note: Choosing a faster shipping method does not guarantee a shorter handling time. The following are guidelines to use for shipping methods:

Shipping Method Delivery time (Does not include handling time)

Economy Ground 3 to 10 Business Days (M-F, excluding holidays)

3 Day Priority 3 Business Days (M-F, excluding holidays)

Overnight 1 Business Day (orders received before 5pm ET)

**Please note, Saturday is not a business day and no deliveries are made on Saturdays except when UPS Saturday Overnight is selected.

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How much does shipping cost?

Shipping costs vary and are primarily dependent upon the size and weight of the item, the shipping method (Standard, Priority or Overnight), the quantity purchased and the ship-to location. The rates and policies for shipping will be determined by the method of shipment that you select prior to the completion of a purchase.

All orders are subject to a flat-rate shipping and handling fee for up to fifty (50) photos as follows:


GRND (USPS)

3-DAY Priority

NEXT DAY

Loose Photos

$ 5.99

$ 9.99

$ 27.99

All framed items are subject to additional shipping charges on a per piece basis in accordance with the chart below:


UPS GRND

3-DAY Priority

NEXT DAY

8x10 w/framing

$ 15.00

$ 45.00

$ 120.00

11x14 w/framing

$ 15.00

$ 50.00

$ 125.00

16x20 w/framing

$ 25.00

$ 80.00

$ 175.00

20x24 w/framing

$ 25.00

$ 80.00

$ 175.00

Illinois deliveries are subject to state sales tax and will be charged the current Illinois state tax rate for Cook County.

Florida deliveries are subject to state sales tax and will be charged the current Floridastate tax rate for Duval County.

Please note: Shipments to Alaska and Hawaii will incur additional shipping charges. Shipments to Canada will incur additional shipping charges and may be subject to Canadian brokerage fees/customs/duties.

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Return Policy

  • All photos and framing listed on this site are customized and items cannot be returned or exchanged.
  • All sales are final.
  • No changes or cancellations will be allowed once an order has been placed.

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Payment Options

We accept Visa, MasterCard, Discover and American Express. Pre-paid credit cards are accepted as well and must have 100% of the order total available on the balance. Your credit card will be charged at the time your order is placed. We also accept Paypal, personal checks and money orders. To pay by check or money order please call us toll-free at 877-625-6304 and place a phone order.

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Sales Tax

Sales tax is not charged on orders that are shipping to addresses outside the states of Illinois, Florida, Texas and Ohio. If you are shipping MLB.com Photo Store merchandise to an address within Illinois, Florida, Texas and Ohio, you will be charged the current sales tax rate for the following locations: Cook County, Illinois / Duval County, Florida / State of Texas / State of Ohio.

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Redeeming a coupon

Occasionally MLB.com Photo Store will run promotions and distribute coupons to its patrons via email. If you have received a coupon and you would like to redeem it, add the items that you'd like to purchase to your cart and then begin the checkout process. Enter the coupon code on the bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed.

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Ordering by phone

You can place an order by phone 24 hours a day, 7 days a week. Just call us toll-free at 877-625-6304, and a sales representative will be happy to assist you.

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Changing your password

You can change your MLB.com Photo Store account password any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password; you can access Update My Account and change your password.

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Update your profile

You can change your MLB.com Photo Store account information any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password; you can access Update My Account and make changes to your name, address, phone number, email address and password.

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Shipping policies and restrictions

MLB.com Photo Store can only accept orders that are shipping to one of the following: United States, Puerto Rico, Canada as well as military APO, AAO & AEO addresses.

Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

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Tracking your shipment

In addition to receiving your tracking number automatically via email**, you can obtain the tracking number of your shipment online 24 hours a day, 7 days a week by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access My Orders.

The My Orders screen shows you every order you have placed with MLB.com Photo Store and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped. Tracking numbers are normally available approximately 24 hours after an item actually ships out.

**Please note, no tracking will be available for loose photos. The My Orders screen can still confirm your order has shipped.

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If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?

Unfortunately, we are unable to honor sale prices on purchases made prior to an item or items going on sale.

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Product Pricing and Order Fulfillment

Due to the large number of products we carry, occasionally errors occur in the pricing of our products. We do our best to prevent such instances, but in the event that this should occur we reserve the right to contact the customer prior to the item shipping and inform them of the price discrepancy. At this time, the customer may decide whether they wish to pay the correct price or cancel their order. We reserve the right not to fill an order at any time for any reason.

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All MLB.com Photo Store orders are subject to the MLB.com Terms of Use, as amended by Photo Store specific details in the Customer Care Center.